It’s Not Always Easy: Managing Conflict
Every small business owner knows that lots of energy should be put into keeping your customers satisfied. Most of the time, you get compliments and support. But then there are times when someone’s not happy – whether it be a client or employee – and the buck stops with you to manage the situation. In this session, you’ll learn an effective 4 step solution and participate, if you wish, in trying out what you learned using some real world situations. Join Rainbow Chamber Board Secretary, Dr. Bard Williams, and refine conflict management skills! NOTE: Sponsored by PG&E – thanks for your support!
