Entries by hello@thepointcollective.com

All Wigged Out: Post Film Q&A

Q & A on the importance of support when you have cancer – and sources of support locally. From left to right, Bettie O, moderator; Marcy Marxer, musician; Morrigan Bruce, program director of Cancer CAREpoint; and Cathy Fink, musician. Recording during a screening of the film in October 18, 2022. All Wigged Out Q&A (Video)

Ten Tips to Power Up Your Presentation Skills

Ever attended a training session or presentation and been disappointed by a less-than-effective presenter? Not only are you less likely to get something out of the presentation, but you’ll probably be kicking yourself for wasting time. But wait, this is NOT you – because you’ve gone through the TEN TRICKS presentation and your presentations will wow […]

It’s Not Always Easy: Managing Conflict

Every small business owner knows that lots of energy should be put into keeping your customers satisfied. Most of the time, you get compliments and support. But then there are times when someone’s not happy – whether it be a client or employee – and the buck stops with you to manage the situation. In this […]

Making Your Small Business More Accessible

Bettie Owen and Renee Johnson present tips and techniques for making your small business more accessible and using accessibility compliance to make you more visible online. Making Your Small Business More Accessible (Video) Session handout (PDF)

Developing a Customer Service Mindset

Customer service is both a skill and an art. In this session, you’ll learn the six foundations of great customer service. It’s a new world and a new opportunities to surprise and delight both prospective and loyal customers. Join Rainbow Chamber Board Secretary, Dr. Bard Williams, and leave with a solid plan for improving your customer […]

Making Your Website Work for You

Join Israel Serna, Grow with Google Trainer, as he discusses how to optimize your website for your target audiences and shares best practices for developing and publishing compelling content. Making Your Website Work for You (Video) Session handout (PDF)

Making Better Decisions with Google Analytics

Join Israel Serna, Grow with Google Trainer, and explore the power of Google Analytics for helping you know your customers better and communicate with them more effectively. Making Better Decisions with Google Analytics (Video) Demo Account  (demo website)